Shopify Support Specialist

Required Qualifications
  • Experience: 2 to 4 years

  • Certifications: Shopify Certified Support Professional

Responsibilities
  • Respond to inquiries about Shopify through email, phone, and chat.

  • Resolve issues related to settings, payments, and app integrations.

  • Advise on enhancing store settings and maximizing Shopify features.

  • Document interactions with customers and relay important insights to our development team.

  • Adjust basic Shopify settings like store interface, payment methods, and shipping options.

  • Support customers with order-related issues, including shipping and returns.

  • Help customers navigate online store functionalities and promotional activities.

  • Actively participate in identifying and resolving technical challenges, offering tailored solutions. Product Management: Manage and set up product lines, ensuring seamless store operations.

  • Implement marketing initiatives, apply discounts, and manage exclusive deals.

  • Utilize analytical tools to assess product performance and refine pricing and marketing strategies.

Preferred Skills
  • Deep understanding of the Shopify platform and its associated apps.

  • Ability to tackle technical challenges, including theme customizations and API integrations.

  • Strong verbal and written communication skills.

  • A customer-oriented mind-set with a knack for offering effective solutions and nurturing positive relationships.

  • Quick identification and resolution of issues with an analytical approach.

  • Eagerness to go the extra mile for customer satisfaction.

  • Ability to work effectively with development teams and across departments.

  • Maintaining a positive, patient approach to customer service.

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